Refund & Return Policy

NOTE: We do not offer refunds or replacements when customers enter the wrong shipping address.

Our jewelry products are made to order just for you! We can only offer refunds under specific circumstances. If you have any issues with your order, please contact our support team who'll be happy to assist you!   

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at include your Name, Order Number, and any information of why you are requesting a refund.

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

NOTE: Do not send your purchase back to the address from which it came.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping.

If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well. Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.


Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.

International Shipping

Customs Duties, Tax, and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation. For inquiries and any other concerns, you may contact us through the following channels:

Email :



At Extra Mile Gifts, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible. Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging. Clearance items cannot be returned or refunded.

All online order returns, refunds, and exchanges must be made through our returns process through our customer service team via

Please note, any health/wellness items cannot be returned or exchanged.


● To begin the returns process, please send an email to our customer service support team at with your Name, Order Number, Picture of the defective product/incorrect item, and reason for return/refund.

● As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.

● If the order qualifies as approved for return/refund, our team will send you a return label to your email address.

● Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.

● You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:

● We can refund your original form of payment in 3-5 business days.

● We can send a replacement of the order and have it ready within the next 72 hours.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will send a replacement.

We charge a 30% restocking fee for all returns and replacements.

Have more questions?

Reach out to our Customer Support Team via email